What do you do?

I provide writing, communication, and training services that bring you closer to your goals. Specifically, I:

  1. write professional documents (ex. resume, cover letter, curriculum vitae),
  2. translate Spanish - English text (ex. protocols, academic manuscripts),
  3. proofread English grammar (ex. dissertations, thesis, manuals, websites, blogs),
  4. edit for APA and MLA style,
  5. give workshops both face-to-face and webinars, and
  6. teach online through my PWD Academy.

Is this page safe?

Our site meets the highest standard of security: SSL. Our security is evidenced in the green lock featured in the top bar and in the URL which is https.

Page URL

You can also confirm it by clicking on the lock which will take you to the page certificates.

Security certificate

How can I pay?

We got payment methods of all kinds: for the tecky ones, the more traditional ones, and the corporate world.

How do I pay using ATH Móvil?

To use this payment method, choose the Cash on Delivery (COD)-ATH Móvil option during checkout.

ATH Móvil payment option

The simplest way to access our ATH Movil is by scanning this image with your cell phone camera.

Scan this image with your mobile camera

You may also use the ATH Movil app and follow the tutorial for ATH Móvil for businesses. Using your phone’s app, you can find me as “/PWD” (Professional Writing and Development). Click on “Pay a business” and scroll to the “p,” choose “PWD.”

My business name in ATH Móvil Business

How to pay with PayPal?

The PayPal button automatically sends the payment to the business bank account. Should you receive a location error, follow this guide.

How to pay with checks?

Click on the “Check option” during checkout. Checks must be issued to “Professional Writing and Development” and mailed to PMB28 PO BOX 60401 San Antonio PR 00690

How do I pay with cash?

Cash payments must be authorized. Contact me, Dr. Zaira Arvelo, by phone (787-324-7403) or email: zaira.pwdpr@gmail.com

Do you accept Bitcoin?

Yes. You can checkout out using Bitcoin.

What are your hours of operation?

The store is open 24 hours so you can order whenever you want. Our personnel works Monday through Friday from 9 a.m. to 5 p.m. (Atlantic Standard Time).

How can I contact you?

You can reach me over email (zaira.pwdpr@gmail.com) or by phone (787-324-7403).

Do you ship?

Como me especializo en servicios a la distancia, recurro a distintas plataformas para hacer llegar el producto. Puede ser emails con archivos adjuntos y servicios en la nube como Google Drive y Dropbox. Si prefieres entrega «hard copy» o física, debes escribir (zaira.pwdpr@gmail.com) o llamar (787-324-7403) y le puedo añadir dicho costo a la orden.

Do you issue refunds?

We do not issue refunds. I send samples or digital versions of the requested service in PDF form and ask for your feedback or approval before it is finalized. Once the product has been approved and paid, it is sent in the requested editable format (ex. .doc, .docx, .pdf).

Do you offer any warranty?

In Professional Writing and Development, we are committed to providing top notch services that satisfy clients needs. For this reason, we follow a draft and approval process before issuing finalized work. Who else would you trust with your thesis or corporate material? Well the language doctor of course!

How do the site and services work?

  1. Select the product
  2. Select its attributes or details, if applicable (ex. duration, length)
  3. Ve al carrito o procede a hacer «checkout».
  4. Create a user account (optional)
  5. Select your payment method: check, cash on delivery (for ATH Móvil and cash), PayPal, Bitcoin
  6. If you are ordering a service which requires that you submit an attachment, send it to zaira.pwdpr@gmail.com or use the link to the eform included in the product description.
  7. Upon receipt of payment and required files, your order is placed in a queue.
  8. You receive a draft of the requested service in PDF format over mail and a courtesy phone notification (ex. text or call).
  9. We discuss suggestions and concerns for the rest of the work using a method of your choosing: face to face, phone call, conference call, email.
  10. The finalized work is emailed to you in editable format alongside the final receipt.

How is the complementary interview carried out?

Services that include a complimentary interview are tailored to your needs. The interview can be face-to-face, over the phone, or via conference call using platforms like Google Hangouts, Zoom, or Skype. You can reserve a spot after placing your order and issuing a payment by accessing my virtual calendar.

What happens after I pay?

Pagos no automatizados en el sitio (como cheque, ATHMovil, y cash) deben efectuarse dentro de un periodo de 3 días después de haber hecho la orden. Luego del periodo de 3 días, toda orden sin pago será cancelada. Cuando dicho pago es recibido, la orden es validada y entra en lista de espera (recibirá un email confirmando recibo).

Cuando se procesan las órdenes recibidas antes de la tuya, comienzo a procesar tu pedido. El tiempo que toma procesar cada servicio varía dependiendo de su complejidad. Indica tu fecha aproximada en el formulario electrónico que aparece en la descripción del producto.

Tan pronto la orden es procesada, el borrador es enviado en formato PDF (recibirás un email y el borrador por correo electrónico). Tienes 7 días para responder por email/coordinar comunicación con la propietaria con respecto a cambios sugeridos/aceptación del borrador y para efectuar pago por la cantidad restante (si es que te acogiste a depósito). Órdenes que pueden acogerse a depósito son sólo aquellas que sobrepasan los $200.00.

Después de estos 7 días, órdenes que no hayan recibido respuesta o cuya diferencia no haya sido pagada, resultarán en cancelación y retención del depósito por parte de PWD. Órdenes pagadas y discutidas con el cliente, resultarán en trabajo completado en formato editable (recibirá un email notificando que su orden ha sido completada).

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